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Terms and Policies

 

  • Wholesale Only - We sell only to businesses with valid state tax resale numbers.
  • How to order -  Our minimum order is $100 (without shipping).   Orders received under $100 will be filled, but charged a $10 below minimum fee.     We accept payment in the form of business check or money order.  Please contact us if you have any special circumstances and we will try our best to work with you on all orders.
  • Shipping -   We ship with Fed Ex and would be happy to use your account to ship with your carrier.   If large quantities are ordered, we will ship with a freight company and work to get the best price and quickest delivery.  
  • Backorders - Items that are out of stock and that we cannot ship out to you immediately will not be backordered.   If you'd like to be notified when an item is back in stock, we would be happy to let you know at that time.  
  • Return Policy - Please inspect your shipment immediately and notify our company of any mistakes within 7 days upon the receipt of merchandise.   Authorization must be requested through contact via email or phone for returns.   Items must be packed in their original packing carton to return.   Credits are issued for the amount of merchandise only, unless the entire order is a mistake by our company.     If there are any damages to the merchandise, you must contact your carrier for these claims. 
  • Samples -   We will gladly send you samples - one time for your company with opening orders and for a one time sample of any new products we bring in inventory.     All samples are the regular price listed with freight added, and your sample order must be approved before ordering.  Please contact our office to place your sample order.   
  •  Custom Orders -  We will work with your company on custom orders.   All of our custom order baskets are designed in the U.S. The baskets are produced in our factories out of country.   However, our custom embroidered liners are manufactured in TN.   The time frame for most custom orders will be at a minimum of 90 days.     One half of the total cost is required to place custom orders with the total due once we have received the order and before it is shipped to you. 

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